Drains Blocked?

About The Drain People

The Drain People are a genuine family business, based in Syston, Leicester & offering professional drainage services to both domestic and commercial customers for 28 years. We have sensible prices, provide a fast, reliable and very competitively priced drainage service throughout all the East Midlands region.

We are members of both Checkatrade and Rated People and we hope you can see from reading the information on our website that we are a genuine family run business with only the highest of standards. We always strive to offer as personable experience as possible for our customers as we rely on word of mouth recommendations to keep our business running. After dealing with us we want you to feel like you have received a thoroughly professional service with excellent and honest advice from our expert drainage technicians.

Our promise to you.

• You will be given correct and honest advice.
• You will be explained the correct options available to fix your drain problem.
• You will receive the best price we can possibly offer you.
• We won’t leave until you are completely happy with the work carried out.
• You will receive a full guarantee for any work carried out.
• We will leave any areas we work in clean and tidy as if we had never been there.

What happens when you call us?

We will ask you some questions about your drainage problem to ascertain as much as we what the issue might be. You will then receive a price quote for the job based on what you have told us. We charge a fixed price even on bank holidays and weekends.

We will give you an honest and accurate time of arrival. We will never tell you a time and arrive hours late. If we say we’ll be there in 45 minutes that’s when we’ll be there. If we think it will be a few hours, that’s what we’ll tell you!

We will also tell you the name of the drainage technician coming to you, we think it’s important that you are comfortable and know who to expect, and when.

We will stay in contact with you and you should feel completely free to give us a call any time with further questions or any other enquiries. We pride ourselves on a high level of customer satisfaction and we hope that you will find us the best drainage company in the East Midlands.

Call us on Phone: 0116 296 8186

How we clean your drains, and what types of drainage problems can we fix?

Unblocking Drains, Drain Clearance.

The Drain People are experts in dealing with internal and external blocked drains. Our drainage engineers have over 28 years of experience in the drainage industry, covering all types of drainage problems and solutions.

A blocked drain can cause a lot of problems which can adversely affect your whole home or business premises, depending on where the blockage is. Our drainage vehicle carries the latest equipment and technology for drain unblocking including high pressure jetting systems allowing the blockage to be shifted quickly. Our drainage engineers can unblock almost any drain.

When we arrive we will assess the problem and then find out exactly where the blockage is located in your drainage system. We can, if necessary, inspect your drains using a CCTV drain survey camera. Most domestic drain blockages do not require CCTV and can be cleared using a high-pressure jetting system. Our aim is primarily to shift the blockage this way, and to avoid any requirement for excavation. In some cases, a blocked drain may be due to a collapsed drain and in these circumstances, we have other options available to us to remedy the problem. ‘No dig’ is always our preferred option as it means we can get you sorted out nice and fast and get on our way to our next job!

We clear and repair both internal and external blockages leaving you with a clean, clear and safe environment.

A nasty sewage back up being cleared

High pressure water jetting is very effective at clearing out most drain blockages

Unblocking a drain in a customers back garden manhole

Inspecting a drain manhole

This drain had collapsed completely and needed excavation and repair

CCTV drain survey camera inspecting a drain

Drain problems more serious than a simple blockage.

When a drainage system isn’t flowing properly, the most common cause is due to a blockage of some kind. Unfortunately, there are many other more serious causes that can get overlooked. Your drainage system may be collapsed or may have been severely damaged by tree root ingression.

Badly damaged drains can be dangerous, not to mention a potential health hazard, and should be repaired as soon as possible to prevent possible flooding of water or backflow of sewage. Luckily, The Drain People’s emergency response team work 24 hours a day, 7 days a week, so when you need an emergency drain repair, call us for a rapid response on Phone: 0116 296 8186

Where sections of collapsed or decayed pipe have been identified, excavation may be the best (sometimes the only) solution. This involves excavating and removing the defective drain run, which is normally replaced with a new plastic Osma drainpipe. When we dig down to rectify your drainage problem, you can rest assured we will get the job done promptly, safely and with the greatest care.

Where defects are established to have arisen in a small area, these can be patched to produce a permanent repair. First, we undertake a CCTV survey along the pipe to identify the damaged area. A fibreglass mat is coated in an epoxy resin wrapped around an inflatable packer and positioned in the problem area. This is then inflated until the resin has cured.

We charge a FIXED FEE so you know how much a job will be from the start and there is no call out charge even on bank holidays and weekends.

CCTV drain survey. CCTV drain inspections.

CCTV Drain Camera Surveys (Drain Inspection) allows our engineers to discover the true condition of your drains. We can provide our customer with a DVD and detailed report providing full recommendations for any repair work that may be required.

CCTV drain surveys are ideal for providing a complete picture of the condition of the drainage system. Our advanced cameras can locate and identify any drainage faults, leaking pipes or joints, blockages and any other problems that could be costly or troublesome in the future. We can also provide you with a DVD of drainage survey for insurance purposes.

We then prepare a quotation to rectify any problems that have become evident from the survey. Contact us to discuss your requirements and we can arrange to undertake a survey at your convenience.

Call us on Phone: 0116 296 8186

Drain Excavation.

The Drain People undertake drain excavation and repair of drainage pipes in all areas of Leicester, Nottingham and the East Midlands.

Drain Excavation is most commonly undertaken for –

• Collapsed drains
• Misaligned joints and fracturing
• Subsidence or water ingress
• Where ‘no dig’ options are ruled out
• Installation of new drainage systems

Where sections of collapsed or decayed pipe have been identified, excavation may be the best (sometimes the only) solution. This involves excavating and removing the defective drain run, which is normally replaced with a new plastic Osma drainpipe. When we dig down to rectify your drainage problem, you can rest assured we will get the job done promptly, safely and with the greatest care.

Where defects are established to have arisen in a small area, these can be patched to produce a permanent repair. First we undertake a CCTV survey along the pipe to identify the damaged area. A fibreglass mat is coated in an epoxy resin wrapped around an inflatable packer and positioned in the problem area. This is then inflated until the resin has cured.

Call us on Phone: 0116 296 8186

Unblock Toilets.

Toilet Blocked? Need help fast? We are on call to help. Toilet blockages cleared including insurance work.

A blocked toilet drain is both unsightly and unhygienic. Our engineer will unblock your toilet quickly and with the minimum of fuss, using specialist drain rods and/or high-pressure water jetting. We will get your toilet working smoothly and as good as new in no time.

Our drainage engineers are very experienced in dealing with all types of toilet drain clearance and will clear the blockage quickly, without fuss or mess and at a reasonable price.

The blockage may be inside your property or in the outside drains, and we may require access to your sewer access point or manhole. We clean/unblock all types of toilet, sink and bath drains so contact us now to clear your blocked toilet or other drainage problems.

Call us on Phone: 0116 296 8186

Unblock Sinks.

Is your sink blocked up or running noticeably slower? Perhaps you are also having problems efficiently draining your dishwasher or washing machine. Your appliances may be connected to the same pipework as your sink and one is affecting the other. Many people first buy propriety drain cleaners but they have a poor performance reputation and due to the toxic nature of their ingredients they are also extremely bad for the environment.

To get a thorough clearance, without resorting to environmentally damaging products, call us on Phone: 0116 296 8186 and we will safely and quickly unblock your sink and have your internal drainage working normally again with the minimum of fuss. By the way, we also unblock showers and wet rooms.

Common questions we get asked about our drainage services.

Q. Are you a franchise drainage company?

A. No. We are a local company based in Syston, Leicester. We are a genuine family business and have been unblocking drains across the East Midlands for 28 years.

Q. How quickly can you get here to unblock my drain?

A. We advertise a one hour response time and that is what we will always strive to achieve. Sometimes, workload or congested traffic means it might be a bit longer. We will give you an honest and accurate time of arrival. We will never tell you a time and arrive hours late. If we say we’ll be there in 45 minutes that’s when we’ll be there. If we think it will be a few hours, that’s what we’ll tell you!

Q. How long will it take to unblock my drain?

A. This obviously depends upon the type of drain blockage and what solution is required to clear the problem. Most drains can be normally unblocked within one hour. Whatever the situation, we will always advise you of the diagnosis, what needs to be done, and what the cost will be before we begin any work.

Q. How much does it cost to unblock a drain?

A. We charge a FIXED FEE so you know how much a job will be from the start even on bank holidays and weekends.

Q. How much does it cost to unblock a toilet?

A. We charge a FIXED FEE so you know how much a job will be from the start and there is no call out charge even on bank holidays and weekends.

Q. You charge an agreed fixed fee, but what if it takes longer than expected to unblock my drain?

A. The price we agree with you will be the price you pay.

Q. Are you insured?

A. Yes, we have full public liability insurance.

Q. What type of drain repairs do you do?

A. We undertake both domestic and commercial drain clearance.

• CCTV drain surveys.
• Drain re-lining.
• Patch lining.
• Drain repairs.
• Drain installations.
• Drain descaling.
• Sump pumps.
• Blocked toilets.
• Blocked sinks.
• Drain excavation & repair
• No-dig drain repairs

Q. How do we contact you?

A. Call us on Phone: 0116 296 8186